Friday, March 13, 2009
Freaking Friday the 13th. STUPID. RAHH.
today started really fine. woke up at ten plus, got to work though it was last minute... and everything was fine until it was 3.30pm.
Below is the following convo that took place.(translated in English because it was in chinese and slightly shortened due to time constraints.)
p.s: this is a convo that lasted for about 15-20 minutes.
Auntie: I want to exchange these underwears please.
Me:I'm sorry we do not entertain exchange for underwears.
A: What do you mean by that? My daughter received this for her birthday present last week and it's two small! Can't I just change the size?
M: Then do you have the receipt?
A: I told you it was a present!
M: Then I'm sorry, there's nothing I can do about it.
A: What is this?!!!
M: Firstly, we cannot do any exchange without the receipt, or the receipt number. Secondly, we strictly do not do any exchange for underwears due to hygiene reasons.
A:(raises her voices and attracted some curious stares from customers) Then what am i supposed to do about this?!
M: I'm afraid there's nothing I can do about it. (tries to be nice) Or I try calling my manager?
A: Okay.
(after the phone call.)
M: I'm sorry, my manager says the same thing.
A: This is a birthday present from my daughter's guy friends. They're guys they dont know how to look at sizes! All I want is just a size exchange. It's not like I want a refund.
M: But ma'am, perhaps you want to try contacting the one who gave your daughter the present.
A:(raises her voice so damn freaking loud that some customers leave) She have a big group of friends at the birthday party, how would she know. The guys are just playing a prank! Isn't it embarrassing to call every one to ask who gave my daughter the underwear?
M: Look ma'am, if there's no receipt number, there's nothing I can do about it. Even if you call our head office they will tell you the same thing. (Damn pissed off alrd)
A: I should just start criticizing your store online since this is your service attitude. Next time I should just ask other people not to come to this store. You know what, my daughter's friends aren't that skinny, you dont want to exchange, I give you la, I shall not come to this store. So inconsiderate! ( walks away as i say: Ma'am, I cant do this., and she walks back again.)
A: Can't you just change it for me? ( The above convo repeats twice.)
M: (close to tears as she strats making personal attacks eg, you're a student as well, you know people play pranks, you're as fat as my daughter, how can she fit into xs when you yourself can't fit in etc etc.) Look ma'am, no receipt, no exchange. it's just that simple!
A: Fine. I'm never coming to this store again. I dont understand how your company works! So inconsiderate and not compassionate. It's just an exchange!
This idiotic auntie chased away all my customers during the time she was there because she kept raising her voice and there was no one else in the store to assist them as well (Tricia went for break).
DAMN THE FREAKING AUNTIE!!%$^#*#*#$%$^%&#%$$@
TO THE FREAKING IDIOTIC AUNTIE: IN CASE YOU'RE ILLITERATE, NO EXCHANGES DUE TO HYGIENE REASONS! AND YOU DONT EVEN HAVE THE FREAKING PROOF OF PERCHASE. I AM JUST HERE TO WORK! NOT FOR YOU TO SCOLD, YOU TA MA DE LAO CHA BOR! BOYCOTT OUR STORE ALL YOU WANT! I DON'T WANNA SEE YOUR FREAKING FAT FACE ANYWAY! YOU THINK YOU VERY BIG AR? YOU THINK YOU ARE ALWAYS RIGHT AR? F*** OFF!
phew, i am letting off steam. freak the auntie. irritating. spoil my day some more.
okay fine, i shall not get agitated. anyway, i saw a lot of ppl that i know who came into my store today: mindy, cassandra from 1l/07, yunqi, yujie, jialing, abigail... and when i came home i saw chua xilei. hmmm so many people. haha. (this is my first haha of the post-.-)
In all, today practically sucks because I met this irritating auntie. DAMN HER.
today started really fine. woke up at ten plus, got to work though it was last minute... and everything was fine until it was 3.30pm.
Below is the following convo that took place.(translated in English because it was in chinese and slightly shortened due to time constraints.)
p.s: this is a convo that lasted for about 15-20 minutes.
Auntie: I want to exchange these underwears please.
Me:I'm sorry we do not entertain exchange for underwears.
A: What do you mean by that? My daughter received this for her birthday present last week and it's two small! Can't I just change the size?
M: Then do you have the receipt?
A: I told you it was a present!
M: Then I'm sorry, there's nothing I can do about it.
A: What is this?!!!
M: Firstly, we cannot do any exchange without the receipt, or the receipt number. Secondly, we strictly do not do any exchange for underwears due to hygiene reasons.
A:(raises her voices and attracted some curious stares from customers) Then what am i supposed to do about this?!
M: I'm afraid there's nothing I can do about it. (tries to be nice) Or I try calling my manager?
A: Okay.
(after the phone call.)
M: I'm sorry, my manager says the same thing.
A: This is a birthday present from my daughter's guy friends. They're guys they dont know how to look at sizes! All I want is just a size exchange. It's not like I want a refund.
M: But ma'am, perhaps you want to try contacting the one who gave your daughter the present.
A:(raises her voice so damn freaking loud that some customers leave) She have a big group of friends at the birthday party, how would she know. The guys are just playing a prank! Isn't it embarrassing to call every one to ask who gave my daughter the underwear?
M: Look ma'am, if there's no receipt number, there's nothing I can do about it. Even if you call our head office they will tell you the same thing. (Damn pissed off alrd)
A: I should just start criticizing your store online since this is your service attitude. Next time I should just ask other people not to come to this store. You know what, my daughter's friends aren't that skinny, you dont want to exchange, I give you la, I shall not come to this store. So inconsiderate! ( walks away as i say: Ma'am, I cant do this., and she walks back again.)
A: Can't you just change it for me? ( The above convo repeats twice.)
M: (close to tears as she strats making personal attacks eg, you're a student as well, you know people play pranks, you're as fat as my daughter, how can she fit into xs when you yourself can't fit in etc etc.) Look ma'am, no receipt, no exchange. it's just that simple!
A: Fine. I'm never coming to this store again. I dont understand how your company works! So inconsiderate and not compassionate. It's just an exchange!
This idiotic auntie chased away all my customers during the time she was there because she kept raising her voice and there was no one else in the store to assist them as well (Tricia went for break).
DAMN THE FREAKING AUNTIE!!%$^#*#*#$%$^%&#%$$@
TO THE FREAKING IDIOTIC AUNTIE: IN CASE YOU'RE ILLITERATE, NO EXCHANGES DUE TO HYGIENE REASONS! AND YOU DONT EVEN HAVE THE FREAKING PROOF OF PERCHASE. I AM JUST HERE TO WORK! NOT FOR YOU TO SCOLD, YOU TA MA DE LAO CHA BOR! BOYCOTT OUR STORE ALL YOU WANT! I DON'T WANNA SEE YOUR FREAKING FAT FACE ANYWAY! YOU THINK YOU VERY BIG AR? YOU THINK YOU ARE ALWAYS RIGHT AR? F*** OFF!
phew, i am letting off steam. freak the auntie. irritating. spoil my day some more.
okay fine, i shall not get agitated. anyway, i saw a lot of ppl that i know who came into my store today: mindy, cassandra from 1l/07, yunqi, yujie, jialing, abigail... and when i came home i saw chua xilei. hmmm so many people. haha. (this is my first haha of the post-.-)
In all, today practically sucks because I met this irritating auntie. DAMN HER.
captured at 18:32.
